Nedbank Complaint
 SUPPLIER |
Nedbank |
 INDUSTRY |
Banking |
| BRANCH / AREA | CallCentre | COUNTRY | South Africa |
| TIME / DATE | 12:08 Wed 8 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | Roytjie | View all reports by user |
 0
1
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| PROBLEM | Feedback / Response |
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| INCIDENT | Wed 8 Feb | ||
| HEADLINE | Inadequate Customer Services |
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| About a year ago, I successfully got my Nedbank Gold Credit Card. The continuing problem from that moment on was I never had a clue what my balances or payments were. My premiums were fixed, but then monthly minimum, due to the fact that for some reason the debit order never went off on the date agreed on, which was the st of every month. I received statements via post only twice during the past year, even though they have my postal and email addresses. Yes, I did not make some payments, out of frustration. This due to NO COMMUNICATION whatsoever. In May I applied for a personal loan and received excellent service from their branch in Worcester, but had to deal with the incompetent call centre with YES & NO answers, when I wanted to post-pone my payment in December. Overall my complaints is the lack of insufficient feedback from the bank itself. In the end, I would never recommend this bank to anyone. When I'm done with all my repayments, I will close my accounts. | |||
| SUPPLIER'S RESPONSE | Nedbank | Time and Date | 11:18:34 | Thu 9 Feb 12 |
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Hello Roytjie, Complaint reference number: CCT 417646 We acknowledge your comments and it is clear that Nedbank is not a great place for you to bank at the moment. We want to assist you to amicably resolve your concerns in view of the Greenbacks Gold Credit card account as well as the personal loan account and will contact you under separate cover to discuss and attain resolution. Best regards Executive Services Support | Client Services | Nedbank Group Ltd |
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| CUSTOMER'S FEEDBACK | Roytjie | Time and Date | 13:26:05 | Mon 13 Feb 12 |
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Not Impressed:
I acknowledge the executive's reply, but still feel not impressed at all. The reply was anticipated and "jam was om my bek gesmeer" to quote an old saying in Afrikaans. |
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