Nedbank Complaint

SUPPLIER	Nedbank	INDUSTRY	Banking
BRANCH / AREA	general	COUNTRY	South Africa
TIME / DATE	12:34 Wed 8 Feb	PERSON RESPONSIBLE
CUSTOMER	wgbrauns	View all reports by user	1 4
PROBLEM	Account closure issues!	Post this report to your Facebook page Post this report to your Twitter page
INCIDENT	Wed 8 Feb
HEADLINE	CAN'T CLOSE MY CHEQUE ACCOUNT - ?
OK... NEDBANK, HERE WE GO AGAIN... I am trying to close my Cheque account as I have moved banks and Transferred my Debit Orders as well as salary. Guess I thought this would be easy, yet I get told you can't close the account... it must remain open for a month... oh and you must pay bank charges for the month... THIS IS MY ACCOUNT....MY MONEY and you tell me I can't close an account.... what is up with this? No wounder I am leaving this bank to bank somewhere else... issue after issue after issue... If I want to close my account, I should be allowed to do so with out any issue, the debit orders etc is that of my responsibility and not the banks... or are you going to take on the issue I have with regards to this??? NEDBANK - you need to change the way you do business, this is not ethical that I have to pay for an account which is no longer in use and do not have the right to close in on my instruction...! Add a new Nedbank Report Inappropriate report?
SUPPLIER'S RESPONSE	Nedbank	Time and Date	10:53:33 \| Thu 9 Feb 12
Hello wgbrauns, Complaint reference number: CCT 417647 We acknowledge your comments and thank you for taking the time to raise your concerns with us, because it is only through constructive feedback from our clients that we can identify and improve in areas that need our urgent attention. We shall contact you under seperate cover to discuss and assist you. Best regards Executive Services Support \| Client Services \| Nedbank Group Ltd