Nedbank Complaint
 SUPPLIER |
Nedbank |
 INDUSTRY |
Banking |
| BRANCH / AREA | festival mall kemptonpark | COUNTRY | South Africa |
| TIME / DATE | 17:33 Mon 6 Feb | PERSON RESPONSIBLE | nabeelah |
| CUSTOMER | katlego75 | View all reports by user |
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Mon 6 Feb | ||
| HEADLINE | ABOUT THE JOINT BOND THAT HAS BEEN PAIDUP LAST YEA |
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| I REPORTD THE MATTER ABOUT OUR BOND AND YOU AND YOU TEAM WORKED HARD TO MAKE SURE THAT THE BOND IS FULLY PAIDUP,BUT THE WAS AN AMOUNT OF R10000,00 THAT I FINISHED PAYING UP ON 28JAN 2012,AND ACCORDING TO WHAT SHORON WAS TOLD BY NABEELAH THAT AMOUNT WAS A DEFAULT AND IT WAS SUPPOSE TO BE REVERSED BUT TO TADAY WHEN ME AND MY SISTER WERE AT THE BANK WE WERE TOLD THAT YES IT WAS REVERSED BUT NOT TO OUR ACC TO THE BOND ACC.THE QUESTION IS SINCE THE BOND HAS BEEN PAIDUP ON THE 17/11/2011 WHY IS THE R10000.00 REVERSED TO THE BOND,BECAUSE THIS AMOUNT WAS FOR LEGAL FEES ACCORDING TO THE STATEMENT THEY GAVE US..AND WHY MUST WE GO UP AND DOWN IF THIS MATTER CAN BE RESOLVE BY COMMUNICATING..WE NEED TO UNDERSTAND EXACTLY WHAT IS GOING ON WITH THIS R10000.00 BECAUSE WITH NEDBANK NO KNOWS ANYTHING..YOUR HELP WILL BE HIGHLY APPRECIATED.NABEELAH'S [Email Removed] | |||
| SUPPLIER'S RESPONSE | Nedbank | Time and Date | 18:15:16 | Mon 6 Feb 12 |
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Hello katlego75, Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. Please note we have referred this matter to the branch manager for investigation and feedback. On receipt of same, we will respond to you with our findings.Yours sincerely Executive Services Support | Client Services | Nedbank Group Ltd |
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