Nedbank Conversion
 SUPPLIER |
Nedbank |
 INDUSTRY |
Banking |
| BRANCH / AREA | Personal Loans- collections | COUNTRY | South Africa |
| TIME / DATE | 11:06 Thu 29 Dec | PERSON RESPONSIBLE | Personal loans Collec... |
| CUSTOMER | fushoba | View all reports by user |
 1
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| PROBLEM | Breach of Contract |
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| INCIDENT | Thu 29 Dec | ||
| HEADLINE | The worst place to ask for a loan from(Mashonisa) |
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| I have received the worst service ever from the personal loans department to a point that i regret i ever asked for it. Since the 17th December i have been sent from pillar to post by Nedbank staff after they deducted twice the amount that they were suppose to from my account held in another bank. They have the most inconsistant replies i have ever received several of them would promise that should wait 48hrs and the money would be refunded and yet the next would advise that the refund has been declined due to account being in areas. My account was in areas due to Nedbank not deducting the initial installment on the first month. They then ask me to agree on additional amounts to cover the extra fee and we agreed on a term. Come december just before christmas they wiped my bank clean and treat me like a fool everytime i call. Out of all the banks i have worked with never have i ever received such bad service and *****. I regarded nedbank as a bank with high reputation and they have proven me so wrong about them.I am not lettingthis go if it means i pay a lawyer to get justice i will and i have all the evidence. | |||
| SUPPLIER'S RESPONSE | Nedbank | Time and Date | 18:58:27 | Thu 29 Dec 11 |
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Hello fushoba, Complaint reference: CCT 411567 We acknowledge your comments and have subsequently provided you under separate cover with the reasons why the application for vehicle finance was declined. We are comfortable that every effort had been taken in terms of assessing your application favourably. However, in terms of the bank's credit policy and lending criteria, we are unable to assist you. Best regards Executive Services Support | Client Services | Nedbank Group Ltd |
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| UPDATED RESPONSE | Nedbank | Time and Date | 14:06:44 | Tue 3 Jan 12 |
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Hello fushoba, Thank you very much for the comments that you posted on the www.HelloPeter.com consumer Website, and for taking the time to provide us with such positive feedback in view of the support provided to you by Sean. This serves as a great motivator for us to keep doing things right. We shall commend Sean's efforts in positively shaping your service experience and take great pleasure in sharing this compliment with him and his manager. |
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| CUSTOMER'S FEEDBACK | fushoba | Time and Date | 08:28:28 | Tue 3 Jan 12 |
| Quite Impressed: Thanks a lot to Sean De Necker from Nedbank who responded to my complaint with promptness and resolved it. I appreciate your assistance Sean and i so wish all customer service providers and departments within your company could have taken time to listen without prejudice as there really was no need for my query to be resolved via Hellopeter as I tried all avenues within your organisation. Thank you! | |||
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