Nedbank Conversion
 SUPPLIER |
Nedbank |
 INDUSTRY |
Banking |
| BRANCH / AREA | Johannesburg | COUNTRY | South Africa |
| TIME / DATE | 16:41 Wed 11 Jan | PERSON RESPONSIBLE | Jenevive Paulson |
| CUSTOMER | Gary1234 | View all reports by user |
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| PROBLEM | Passing the Buck |
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| INCIDENT | Wed 11 Jan | ||
| HEADLINE | Terrible service yet again |
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| Contacted the personal loans call centre and spoke to Jenevive Paulson, she gave me the complaints department number and said i need to speak to them, I asked who her manager is and she told me but refused to give me the number, I eventually found out the Carmen Doyle is the right person to contact and i was given her number, i called and left messages and still no one has contacted me back. Please get someone from senior management in the loans department to contact me as i am getting very frustrated right now | |||
| SUPPLIER'S RESPONSE | Nedbank | Time and Date | 08:50:59 | Thu 12 Jan 12 |
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Hello Gary1234, Complaint reference number - CCT: 413463 Thank you for your posting and for raising your concern with us. We have forwarded your complaint to the appropriate department for investigation and feedback. On receipt of same, we will respond to you with our findings. Kind regards Executive Services Support | Client Services | Nedbank Group Ltd |
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| CUSTOMER'S FEEDBACK | Gary1234 | Time and Date | 08:30:27 | Tue 31 Jan 12 |
| Over the Moon: all sorted out thanks | |||
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