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 Nedbank Conversion

SUPPLIER

Nedbank

INDUSTRY Banking
BRANCH / AREA Lakefield Square COUNTRY South Africa
TIME / DATE 20:35 Thu 1 Dec PERSON RESPONSIBLE
CUSTOMER wobbles2 View all reports by user
PROBLEM

Billing / Accounts

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INCIDENT Thu 1 Dec
HEADLINE

R150 missing from ATM withdrawal

We went to the Nedbank atm tonight at 17:41 and tried to make a withdrawal of R3000.00, the atm informed us that we had draw a lessor amount. We then requested R2000.00. The receipt states that R2000.00 was withdrawn but we only received R1850.00 from the atm.
ATM M958
Tran 0372
Lakefield square

Please can this be sorted out asap, as it is totally unacceptable for this to happen, lucky we always check the amount received from atm's. Also the full R1850.00 was paid out on R50.00 notes????
SUPPLIER'S RESPONSE Nedbank Time and Date 09:51:14 | Fri 2 Dec 11
Hello wobbles2,

Thank you for your posting and for raising your concern with us. As per our telephonic discussion we will investigate and once feedback is received, we will respond with our findings.
Kind regards,
Executive Service Support
CUSTOMER'S FEEDBACK wobbles2 Time and Date 09:44:14 | Tue 13 Dec 11
Over the Moon: Sorted out very quickly - Thank you Karen for your great service.

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