Nedbank Conversion
 SUPPLIER |
Nedbank |
 INDUSTRY |
Banking |
| BRANCH / AREA | The Nedbank Group | COUNTRY | South Africa |
| TIME / DATE | 10:41 Tue 17 Jan | PERSON RESPONSIBLE | Management |
| CUSTOMER | tmks | View all reports by user |
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 5
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| PROBLEM | Lack of Communication... |
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| INCIDENT | Tue 17 Jan | ||
| HEADLINE | Now you see it, now you dont... |
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I supposedly have an OPTIMUM SAVINGS ACCOUNT, so I tend to think (or thought). However on collecting your latest 'Banking Fee Booklet - 2012' at one of your branches yesterday, I noticed there were no 'Optimum Savings Account' details? What has happened to the 'Optimum Savings Account'? Is it the responsibility of your customers to investigate changes made by yourselves, as I did not receive any correspondence advising me of this account being discontinued, converted? If the 'Optimum Savings Account' does not exist any longer as I tend to think may be the case, would you be kind enough to advise me, what account do I have now? |
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| SUPPLIER'S RESPONSE | Nedbank | Time and Date | 14:36:06 | Tue 17 Jan 12 |
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Hello tmks, Complaint reference number - CCT: 414252 Thank you for your posting and for raising your concern with us. We have referred this to the appropriate department for investigation and feedback. On receipt of same, we will respond to you with our findings. Kind Regards, Executive Services Support | Client Services | Nedbank Group Ltd |
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| CUSTOMER'S FEEDBACK | tmks | Time and Date | 08:20:47 | Fri 20 Jan 12 |
| Quite Impressed: Complaint was handled promptly and efficiently, thank you. | |||
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