Nedbank Conversion
 SUPPLIER |
Nedbank |
 INDUSTRY |
Banking |
| BRANCH / AREA | Vereeniging | COUNTRY | South Africa |
| TIME / DATE | 13:34 Sat 7 Jan | PERSON RESPONSIBLE | |
| CUSTOMER | MetalCut2 | View all reports by user |
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 4
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| PROBLEM | Feedback / Response |
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| INCIDENT | Sat 7 Jan | ||
| HEADLINE | No reply, ignoring emails |
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I made a lump sum deposit on my bond and want to adjust my life policy payments. The first letter I mailed Nedgroup Life was on the 28/12/2011. No reply or anything. On the 03/01/2012 I mailed again, Samantha replied and said the dept will get back to me. I am still waiting for a reply after sending the same mail over and over. I dont have time for this pathetic service, how long can it possibly take to give another quote! You are very quick to phone me and sell me this, but when I want some feedback I get ignored. I am now paying life insurance for a bond that is actually almost half of what it was. Sort this out immediately or I will cancel my policy and go somewhere else!! |
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| SUPPLIER'S RESPONSE | Nedbank | Time and Date | 19:25:36 | Mon 9 Jan 12 |
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Hello MetalCut2, Complaint reference: CCT 412938 Our telecom refers and we formally acknowledge your comment. Thank you for taking the time to raise your concerns with us, because it is only through constructive feedback from our clients that we can identify and improve in areas that need our urgent attention. We subsequently captured the details of the complaint on our internal system and allocated the reference number that appears in the subject line of this email to it. As discussed you have subsequently received our quotation and shall return the signed quote to us in due course. Trusting that this matter will be resolved to your entire satisfaction in due course and please do not hesitate to contact us should you require any further assistance. Best regards Executive Services Support | Client Services | Nedbank Group Ltd |
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| CUSTOMER'S FEEDBACK | MetalCut2 | Time and Date | 07:40:20 | Wed 11 Jan 12 |
| Quite Impressed: This got sorted out. Thanks | |||
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