Nedbank Conversion
 SUPPLIER |
Nedbank |
 INDUSTRY |
Banking |
| BRANCH / AREA | homeloans | COUNTRY | South Africa |
| TIME / DATE | 12:34 Mon 23 Jan | PERSON RESPONSIBLE | Candice Hanekom |
| CUSTOMER | nhnh@l | View all reports by user |
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| PROBLEM | Feedback / Response |
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| INCIDENT | Mon 23 Jan | ||
| HEADLINE | Nedbank Retrenchment Cover-no HELP! |
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So, Candice Hanekom from Nedbank Insurance, I still await your reply. It is now almost time for the debit order to go off - 2 months after payment of the policy - for which I have to date still NOT received written confirmation! So I decided to phone Nedbank myself as to date, NO correspondence has been received from them - Homeloans - either!!!! Now, my understanding of having taken out retrenchment cover, is that if I NEED the cover and CLAIM, it goes without saying that I probably would need some relief on my homeloan repayments!!!! Well, the lady I just spoke to at Nedbank Homeloans (Ztuthu?) doesn't seem to think so - "can't somebody help me pay every month" she asks me!!!! Why would I be phoning if I had not managed to make another plan?! So, she had to go "check" with her manager - who, it goes without saying, was NOT available as managers are want to do in my expereince with banks. She will phone me back later today, apparently....don't hold your breath!!!! I certainly won't be holding mine...it might be next Christmas before anything happens. Oh, and by the way, I am phoning from a CELLPHONE...as I am UNEMPLOYED....hence the reason I claimed RETRENCHMENT |
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| SUPPLIER'S RESPONSE | Nedbank | Time and Date | 15:52:00 | Mon 23 Jan 12 |
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Hello nhnh@l, Complaint reference number - CCT: 414976 Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. Your complaint has been forwarded to my colleague at the Executive Service Support Team for further investigation and feedback. Upon receipt of feedback, we will respond with our findings. Yours sincerely Executive Services Support | Client Services | Nedbank Group Ltd |
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| CUSTOMER'S FEEDBACK | nhnh@l | Time and Date | 14:23:25 | Thu 26 Jan 12 |
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Quite Impressed:
Nedbank Homeloans Jamilah assisted me with outstanding service - thank you so much! However, Nedbank Insurance Candice Hanekom responded with a very snooty reply, then a second reply to say it was a system failure and a Mr China will be phoning me. I have yet to hear from them - Ombudsman, here we come! |
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