Nedbank Conversion
 SUPPLIER |
Nedbank |
 INDUSTRY |
Banking |
| BRANCH / AREA | Home Loans | COUNTRY | South Africa |
| TIME / DATE | 12:54 Fri 23 Dec | PERSON RESPONSIBLE | a |
| CUSTOMER | adilia | View all reports by user |
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 3
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| PROBLEM | Bad Attitude |
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| INCIDENT | Fri 23 Dec | ||
| HEADLINE | Nedbank Bad Service |
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Good day Unfortunately was unable to deal with the Nedbank staff member who answered my call. Mrs. Hlnngiwe Tom, who was rude, spoke over me and treated me like a criminal, basically her words were "If I qualified to get a home loan you just have to make provision, theres is nothing Nebank or I can do for you" in other words tough luck!!. I have been a client of the bank for many years, I have never failed a payment on my home loan, which I have had since 2005,, without ever failing one single payment. I work for the Portuguese Government and unfortunately due to the crisis in Portugal our bonus has been cut as well as a cut in salary in 10%, not your fault, not your problem, I am simply asking that my debit order for this month be stopped, as my tenant is moving out, only told me this in the middle of December and I am habe been unable to find another tenant. I also rent a house and that would mean to rents for this month. In September I was a victim of Internet crime (with nedbank), I lost R2700.00 over that month, in November I was a victim of smash and grab losing approximately R10.000 in the process, not your fault, not your responsibility, but as |
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| SUPPLIER'S RESPONSE | Nedbank | Time and Date | 10:30:40 | Wed 28 Dec 11 |
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Hello adilia, Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. Please note this matter has been referred to the relevant department for investigation and feedback. On receipt of same, we will respond to you with our findings. Yours sincerely Executive Services Support | Client Services | Nedbank Group Ltd |
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| UPDATED RESPONSE | Nedbank | Time and Date | 14:48:44 | Thu 29 Dec 11 |
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Hello adilia, Complaint reference number - CCT: 411563 Thank you for taking the time to provide us with such positive feedback regarding the assistance you received. It is always such a pleasure to hear that we have exceeded our client's expectations and positive feedback serves as a great motivator to "Make Things Happen." Kind regards Executive Services Support | Client Services | Nedbank Group Ltd |
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| CUSTOMER'S FEEDBACK | adilia | Time and Date | 14:02:14 | Thu 29 Dec 11 |
| Over the Moon: I was contacted imediatelly by a manager from Nedbank, my request was accepted and dealt with and an arrangement was made for the following month helping me a lot in the process. I am very happy with the service. Thank you so much. | |||
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