Nedbank Conversion
 SUPPLIER |
Nedbank |
 INDUSTRY |
Banking |
| BRANCH / AREA | Small Business Legal | COUNTRY | South Africa |
| TIME / DATE | 08:58 Thu 5 Jan | PERSON RESPONSIBLE | |
| CUSTOMER | Alf001 | View all reports by user |
 4
 2
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Thu 5 Jan | ||
| HEADLINE | Legal department does not answer telephone |
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I have a Small Business Current Account (AL-O-HET Magic Factory) with an overdraft which I am paying back monthly. From October 2011 the account has been debited by R139.00. 2 x R139.00 on 17 October 2011 and R139.00 on 22 November 2011. I would like to know why this amount of R139 is suddely debited against my account. I phoned the client call centre number on my statement: 0860 555 111. Agent advided me that this is personal banking and i need to contact Small Business Call Centre: 0860 116 400. After all the client verification I am told to phone the Legal department at (011) 667 5163. I phoned the number only to be told that this is personal bank Current and Savings accounts. (I do not understand how the Small Business Call Centre agent does not no the difference between Personal banking Legal and Business Legal?????) The agent looked up the number I should phone (011) 294 3196. I phoned three (3) times to that number without anyone answering. Where is the client service even if it is a legal account???? I only want to understand why the R139 is debited to my account which is not been used, that is all. Thanks. |
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| SUPPLIER'S RESPONSE | Nedbank | Time and Date | 18:21:21 | Thu 5 Jan 12 |
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Hello Alf001, Complaint reference: CCT 412388 We acknowledge the comments and apologise for the unpleasant experience during your attempts to contact us. We can confirm that the service fees that were debited to the current account were for the company's debit cards. Best regards Executive Services Support | Client Services | Nedbank Group Ltd |
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| CUSTOMER'S FEEDBACK | Alf001 | Time and Date | 08:37:01 | Tue 17 Jan 12 |
| Quite Impressed: Thanks to Sean De Necker the issue is now resolved. Thanks. | |||
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