Nedbank Conversion
 SUPPLIER |
Nedbank |
 INDUSTRY |
Banking |
| BRANCH / AREA | Insurance | COUNTRY | South Africa |
| TIME / DATE | 07:47 Wed 11 Jan | PERSON RESPONSIBLE | |
| CUSTOMER | Miranda Mu | View all reports by user |
 3
 3
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Wed 11 Jan | ||
| HEADLINE | Insurance policy debited for 3rd time this Month |
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Dear Nedbank, In an desperate attempt to get your staff to stop phoning and harrassing me, I eventually accepted on of your hospital insurance policies. I now see this month, Nedbank has debitted my account 3 times for this insurance policy! What the **** is going on? Does Nedbank thing that their customer's bank accounts are a free for all? I'm not certain whether one would call this ***** or ***** but it is truly unacceptable! |
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| SUPPLIER'S RESPONSE | Nedbank | Time and Date | 14:32:45 | Wed 11 Jan 12 |
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Hello Miranda Mu, Complaint reference: CCT 413295 Please accept our apologies for any inconvenience caused as a result of the irregular processing of the debit order. We are pleased to confirm that a corresponding credit has subsequently been processed to your Dezign Save account on 10 January 2011 (per statement: 151). Trusting that you will find this in order and that it will resolve this matter to your entire satisfaction. Kind regards Executive Services Support | Client Services | Nedbank Group Ltd |
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| CUSTOMER'S FEEDBACK | Miranda Mu | Time and Date | 21:54:41 | Fri 13 Jan 12 |
| Over the Moon: Nedbank had actually corrected the error before I posted this report, I just hadn't seen that yet! | |||
Relevant content (Last 5 Billing / Accounts Problems)
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