Nedbank Conversion
 SUPPLIER |
Nedbank |
 INDUSTRY |
Banking |
| BRANCH / AREA | Cape Town | COUNTRY | South Africa |
| TIME / DATE | 16:07 Wed 25 Jan | PERSON RESPONSIBLE | Sindiswa |
| CUSTOMER | Madpete | View all reports by user |
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| PROBLEM | Feedback / Response |
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| INCIDENT | Mon 5 Dec | ||
| HEADLINE | Insurance Claim 2 months Old - No response |
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| I reported water damage to my property at the end of Nov 2011. I received an SMS to inform me that 2 contractors would contact me regarding my claim. This was 05 Dec 2011. The contractor came out just before x-mass - I have not heard a thing since, and the other one arrived 2 days ago. I cannot contact someone to find out what's going on. 25 minutes of piped music drives me mad. i have managed to get an e-mail address of a person, and have sent a mail - NO RESPONSE!! I have been with Nedbank for 30 YEARS. Shame on you!!! | |||
| SUPPLIER'S RESPONSE | Nedbank | Time and Date | 09:29:09 | Thu 26 Jan 12 |
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Hello Madpete, We acknowledge your concerns and sincerely apologise for any inconvenience caused. We will investigate and provide further feedback soonest. Kind regards Executive Service Support Client Service |
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| UPDATED RESPONSE | Nedbank | Time and Date | 11:19:27 | Fri 27 Jan 12 |
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Hello Madpete, Reference number: CCT415616 |
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| CUSTOMER'S FEEDBACK | Madpete | Time and Date | 11:19:32 | Tue 31 Jan 12 |
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Quite Impressed:
Well done Nedbank, I was contacted the next day, and received an update the day after that. Why did it have to take intervention? An assesor has been appointed to my claim 2 months down the line. I look forward to a pleasant conclusion of this claim. Thank you Delena for contacting me. |
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