Nedbank Conversion
 SUPPLIER |
Nedbank |
 INDUSTRY |
Banking |
| BRANCH / AREA | Head Office | COUNTRY | South Africa |
| TIME / DATE | 10:06 Thu 5 Jan | PERSON RESPONSIBLE | Call Centre |
| CUSTOMER | mic001 | View all reports by user |
 6
 1
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Thu 5 Jan | ||
| HEADLINE | Brought back to MFC again??? |
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| I have a small issue with NEDBANK as to why they transfer us to MFC? I left MFC because of their appauling service only to be brought back by Nebank. This morning I called the call centre number (0860 555 111) that is on my statement in order to find out what my settlement figure was for my car, after selecting all the relevant options and waiting for about 15 minutes on the line I end up speaking to a gentleman and after giving him all my details he can't find the car that I'm enquiring about afterwards he then asks "Is this car financed by Nedbank" I inform him that's the case and he says "Oh let me transfer you to Nedbank" ok fine I wait for another 10 minutes and a lady pick up and I then ask if this is the Nedbank division and she says no its MFC, she says she will transfer me to the Nedbank division which then takes me another 5 minutes on hold before I get through. So guys can you please sort out the call centre and the channels one must use to get through accordingly. PLEASE! | |||
| SUPPLIER'S RESPONSE | Nedbank | Time and Date | 18:12:01 | Thu 5 Jan 12 |
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Hello Sazman, Complaint reference: CCT 412410 Thank you for taking the time to raise your concerns with us, because it is only through constructive feedback from our clients that we can identify and improve in areas that need our urgent attention. We subsequently captured the details of the complaint on our internal system and allocated the reference number that appears in the subject line of this email to it. Please accept our apologies for the unpleasant interaction with our consultant and be assured that we have subsequently referred this matter to management at the relevant business unit within MFC, a Division of Nedbank, to provide us with the settlement amount. We shall revert to you as soon as feedback is received. Kind regards Executive Services Support | Client Services | Nedbank Group Ltd |
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| CUSTOMER'S FEEDBACK | mic001 | Time and Date | 15:22:31 | Tue 10 Jan 12 |
| Quite Impressed: Thank you for the clarification. I have all the answers that I needed to know! | |||
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