Nedbank Conversion
 SUPPLIER |
Nedbank |
 INDUSTRY |
Banking |
| BRANCH / AREA | Johannesburg | COUNTRY | South Africa |
| TIME / DATE | 13:17 Wed 18 Jan | PERSON RESPONSIBLE | Card Division Applica... |
| CUSTOMER | chuchu | View all reports by user |
 1
 0
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| PROBLEM | Passing the Buck |
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| INCIDENT | Wed 18 Jan | ||
| HEADLINE | Bad Service Unhappy Customer |
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| I applied for a credit card online on the 9th January 2012.I got a call 2 days later from Nedbank requested docs which i sent. Then got an sms saying that my app is being processed.I got a call on Mon16Jan to request my ID which i emailed to the consultant from the verifications dept.She then called me back to say everything is fine with the app she will decline it and sent to the capturing dept to rectify their capturing error with my ID No. Iasked what does this mean are they gonna start all over again with the app as to many enquiries on the credit Beureau does reduce your score she assured that the ID no needs to be rectified in order to issue the card.I called her on the 17 Jan she informed to go to a branch with my ID so they can corr and issue card.I said i am not able to go to the branch when she assured me everything would be corrd on the 16 Jan.I called the call centr today to check on my app only to discover that my app has been declined due to verification. I faxed my Id Tues 17 Jan.I called the consultant in the verification department and she said that my app will be appealed.I am ashamed to say that i Bank with this bank bad service they talk to systems 48 hrs delay | |||
| SUPPLIER'S RESPONSE | Nedbank | Time and Date | 16:42:21 | Wed 18 Jan 12 |
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Hello chuchu, Complaint reference: CCT 414404 We acknowledge your comments and thank you for taking the time to raise your concerns with us. Please accept our apologies for any inconvenience caused and be assured that we have referred this matter to management at the relevant business unit within our Credit Card Department to launch a prompt investigation that will appropriately address your concerns in view of the credit card application and underlying issues. Thank you for your patience whilst the investigation is underway and we shall revert to you as soon as feedback is received. Best regards Executive Services Support | Client Services | Nedbank Group Ltd |
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| CUSTOMER'S FEEDBACK | chuchu | Time and Date | 08:31:53 | Tue 24 Jan 12 |
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Quite Impressed:
Sean De Necker did an excellant job in resolving the query quickly and promptly.I hope the way forward that the bank lets go of paper trail and rely on the system like other banks and the customer service department jacks up.Well done Sean thank u for taking the time in assisting me. |
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