Nashua Mobile Compliment
 SUPPLIER |
Nashua Mobile |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | CALL CENTRE | COUNTRY | South Africa |
| TIME / DATE | 08:37 Thu 2 Feb | PERSON RESPONSIBLE | MAMELLO |
| CUSTOMER | zeldab | View all reports by user |
15
 6
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| NATURE | Call Centre Efficiency |
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| INCIDENT | Thu 2 Feb | ||
| HEADLINE | WOW 4 THIS CALL CENTRE AGENT |
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| I PHONED IN 08.20AM THIS MORNING ABOUT A QUERY ON MY CELLPHONE ACC. I USUALLY CRINGE WHEN I HAVE TO PHONE NASHUA AS I HAVE HAD ALOT OF FALL OUTS WITH THEM. BUT THIS MORNING WAS ABSOLUTE JOY. I SPOKE TO MAMELLO AND WOW THE SERVICE SHE GAVE WAS WONDERFUL. I WORK IN THE CALL CENTRE/ CLIENT SERVICES AREA ASWELL AND I KNOW WHAT GREAT SERVICE SHOULD BE LIKE. MAMELLO YOU DEFINATELY ARE A GEM. YOU WHERE WELL MANNERED, USED MY NAME WICH IS IMPORTANT. YOU DIDNT JUST GIVE THE INFORMATION I ASKED. YOU WENT THE EXTRA MILE. YOU PUT YOURSELF IN MY SHOES AND GAVE ME THE SERVICE I WOULD EXPECT. GENUINE CLIENT RELATIONSHIPS ARE ALL ABOUT COMMUNICATION. ITS YOUR CALL MAKE IT WORK.. YOU DEFINATELY DID. WELL DONE. I HOPE THIS COMPLIMENT GETS TAKEN UP WITH MANAGEMENT AND IT SHOULD BE READ OUT LOUD TO YOU. WARM REGARDS ZELDA | |||
| SUPPLIER'S RESPONSE | Nashua Mobile | Time and Date | 11:28:08 | Thu 2 Feb 12 |
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Hello zeldab, Thank you for taking this time to acknowledge our efforts in delivering exceptional customer service. Mamello has done us very proud, we are highly impressed by the feedback our valued customers have of their experience. We trust that we will be able to meet your expectations even in future. Kind Regards Samantha S Nashua Mobile |
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| CUSTOMER'S FEEDBACK | zeldab | Time and Date | 07:17:34 | Fri 2 Mar 12 |
| Over the Moon: thank you for your quick response. | |||
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