Nashua Mobile Conversion
 SUPPLIER |
Nashua Mobile |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | Customer Care | COUNTRY | South Africa |
| TIME / DATE | 13:51 Thu 26 Jan | PERSON RESPONSIBLE | Rose Maepa |
| CUSTOMER | TlaksBand | View all reports by user |
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 5
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| PROBLEM | Breach of Contract |
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| INCIDENT | Thu 26 Jan | ||
| HEADLINE | Termination of Mobile Contract |
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On or around 15 December 2011 I informed Nashua Mobile that I would not be renewing my Contract after paying my last Instalment in the same month. I was instead notified that the contract has already been converted to Month to Month basis, and that I would only terminate in the following month (January 2012) as I was already late to stop it during the current month. I was made to complete a Termination of Service Application Form and e-mail it to them. A day after sending the said Form, I received a confirmation that the Service would be terminated on the last working day before the last working day of 31/01/2012. A SMS and e-mail confirming receipt of my Termination of Service Request was sent to me. (Ref# 228019) On the 26th January 2012, I received a SMS notifying me that my contract has come to an end, and that the Service would now run on a Month to Month Basis pending Cancellation or Upgrade request from me! I have records of all communications between myself and Nashua Mobile, and have no intention of extending this Service as I have already taken up other Contract with another Service Provider. Surely, this is the worst form of PoorService I had to endure in a long time |
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| SUPPLIER'S RESPONSE | Nashua Mobile | Time and Date | 16:59:32 | Thu 26 Jan 12 |
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Hello TlaksBand, Thank you for allowing us a chance to clarify the matter regarding your termination. We trust we have been able to resolve this matter to your satisfaction. Please do not hesitate to contact us should you require any further assistance or information. Kind Regards Clinton N Nashua Mobile |
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| CUSTOMER'S FEEDBACK | TlaksBand | Time and Date | 13:25:21 | Tue 31 Jan 12 |
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Quite Impressed:
Within two hours of Posting the Report on HelloPeter I received a call from Nashua Mobile! I was Promised that the Contract indeed would be Terminated as at 31/01/2012 as Previously Notified by them; and that I should Disregard the SMS sent to me which was Contrary to their earlier Assertion. Let's Wait and See, but for I am Impressed! Regards. |
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