Nashua Mobile Conversion
 SUPPLIER |
Nashua Mobile |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | Customer Care | COUNTRY | South Africa |
| TIME / DATE | 22:22 Mon 9 Jan | PERSON RESPONSIBLE | Customer Care |
| CUSTOMER | andresm | View all reports by user |
 2
 11
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| PROBLEM | ***** !!!! |
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| INCIDENT | Mon 9 Jan | ||
| HEADLINE | Sim Swop ***** !!!! |
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On the 9th of January 2012 at around five o clock I tried to call my wife on a Vodacom contract that I had for about 5 years, Cell number 082 9405055. When a strange man answered my wife`s phone and spoke in Xhosa I suspected the worse. After battling for about 10 minutes to find out whats happening I luckily got hold of my wife just to find out that she still have her cellphone and old simcard still in her phone . How is this possible that my wife`s number that`s on a contract with Nashua Mobile could be given to somebody else? Who`s going to pay for the calls made from that sim ? What about the revenue she lost while her number was "given " to someone else?? I`m really disgusted and totally shocked that this kind of thing can happened. How could Nashua Mobile change a number to another simcard without my consent . This is really gross negligence or then defnitely *****. I demand that my contract is cancel with immediate effect !! Andre Smit Cell 081 426 7491 |
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| SUPPLIER'S RESPONSE | Nashua Mobile | Time and Date | 09:52:08 | Tue 10 Jan 12 |
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Hello andresm, Thank you for your comment. As per our telephonic conversation, you will visit your nearest Nashua Mobile store and process a SIM swap. Regards Clinton N Nashua Mobile |
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| CUSTOMER'S FEEDBACK | andresm | Time and Date | 16:54:05 | Fri 13 Jan 12 |
| Quite Impressed: Problem sorted, thanx Clinton ! | |||
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