Nashua Mobile Conversion
 SUPPLIER |
Nashua Mobile |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | Call Centre | COUNTRY | South Africa |
| TIME / DATE | 13:53 Sun 5 Feb | PERSON RESPONSIBLE | Digges |
| CUSTOMER | Mandevhu | View all reports by user |
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Sun 5 Feb | ||
| HEADLINE | R19 000 in 34 hours - Continued |
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| Within hours of my intiial report I received a call from Clinton 'phoning on behalf of the MD of Nashua Mobile' to attend to my complaint. He advised the 'manager' Alwyn who featured in the initial report with the bad attitude would need 5 working days (120 hours) to investigate and come back to me. The deadline was Friday 3rd February 2012. Well this did not happen and it has now been just short of 10 days since my request for an explanation as to how my wife's phone can run up a bill of this size and for her service to be cut with no notification from Nashua Mobile. The subsequent silence has been deafening! I accept that her service has been re-connected but this has done little to appease the stress that my wife and teenage daughter are feeling and the way in which my wife was treated when told of the reason for her service being cut off. I have given Nashua Mobile ample opportunity to explain what happened and to come up with an explanation but their delay, silence, and failure to stick to the own time-tline for their response suggests to me that they are not interested. Nothing tangible has been presented by N M in their chosen time frame so I accept no responsibility. | |||
| SUPPLIER'S RESPONSE | Nashua Mobile | Time and Date | 11:44:32 | Mon 6 Feb 12 |
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Hello Mandevhu, Thank you for your comment. We do apologise for the inconvenience caused. Please note that we have escalated your concerns and await feedback. We will be in contact with you shortly in order to advise of a way forward. Regards Feroz R Nashua Mobile |
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| CUSTOMER'S FEEDBACK | Mandevhu | Time and Date | 07:11:35 | Wed 8 Feb 12 |
| Quite Impressed: Clinton, acting on behalf of the MD, has been in regular contact and is keeping me appraised of any developments as and when they arise. This is exactly the type of service I expected in the first place and which was so badly lacking initially. He has ensured that the lines of communication are open and I now await the outcome and subsequent closure of this unfortunate set of circumstances. | |||
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