Nashua Mobile Conversion
 SUPPLIER |
Nashua Mobile |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | Accounts Department | COUNTRY | South Africa |
| TIME / DATE | 12:06 Tue 10 Jan | PERSON RESPONSIBLE | |
| CUSTOMER | CGelderblom | View all reports by user |
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Tue 10 Jan | ||
| HEADLINE | PLEASE HELP!!! |
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I have a contract with Nashua Mobile for 5 yrs now. Since my last upgrade, I have a problem with their accounts department. I have to ask for a statement each month. After a few days, I receive my statement, and immediately make a payment (EFT from Capitec Bank). ONE day later my line is "soft-locked" due to late payment. My statement is late EVERY month and my line cut every second month. If I receive my statement on time (1st of every month) I can make payment before the cut off date. Also, I always have an amount on 60 or 30 days, therefore I get charged interest. My payments don't get allocated soon enough seeing that my payment is always late due to my statement being late. My fiance is also a Nashua Mobile client, and his statement is never late, payments are made on time and his payments are allocated and he is very happy. His account is R1200+ each month and mine only R300. Can this be the cause of my problem? That I am not a "valued" client????? Why do I have to be the one having a hard time with them? I would appreciate any help regarding this matter. Christine Gelderblom |
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| SUPPLIER'S RESPONSE | Nashua Mobile | Time and Date | 13:11:29 | Tue 10 Jan 12 |
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Hello CGelderblom, Thank you for your comment. Kindly note our attempt to contact you on the mobile number provided was to no avail, a voice message and email has been sent to you. Regards Clinton N Nashua Mobile |
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| CUSTOMER'S FEEDBACK | CGelderblom | Time and Date | 00:06:50 | Sat 14 Jan 12 |
| Quite Impressed: Clinton Neill phoned me about two hours after posting my complaint. He was professional, listened to my complaint and promised to take it up with my Credit Controller. About an hour later my line was unlocked. They, however, never contacted me again to explain what the initial problem was, and if it's been fixed permanently. I am looking forward to on-time delivery of my account next month. If not, I will be sure to HelloPeter Nashua Mobile again next month as it result in response. | |||
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