Nashua Mobile Conversion

SUPPLIER	Nashua Mobile	INDUSTRY	Telecommunications
BRANCH / AREA	Call Centre	COUNTRY	South Africa
TIME / DATE	17:06 Thu 26 Jan	PERSON RESPONSIBLE	Adolphus Kola - Credi...
CUSTOMER	MichGrig	View all reports by user	1 0
PROBLEM	Unreturned calls about...	Post this report to your Facebook page Post this report to your Twitter page
INCIDENT	Thu 26 Jan
HEADLINE	Incorrectly invoiced and ignored.
I really did not want to resort to this but i really have no choice. I've been trying to get hold of Adolphus Kola since last year November as i have been incorrectly invoiced on my account. I upgraded my cellphone package at the end of October 2011. I was sent my new handset and was under the impression that my new package had been activated, only to find that this was not the case and was invoiced as per the old terms of contract and received a very high phone bill due to data usage etc. My new package included a data bundle which i thought was activated. I've been trying to rectify this matter ever since, only to be shunted around the call centre and getting all sorts of nonsense. The best person to speak to would have been Adolphus as this the person handling my account. I've refused to pay and have been soft-locked and without a phone for about 2 weeks now. I would gladly pay my bill if someone could just listen to what i have to say. Add a new Nashua Mobile Report Inappropriate report?
SUPPLIER'S RESPONSE	Nashua Mobile	Time and Date	09:12:41 \| Fri 27 Jan 12
Hello MichGrig, Thank you for your comment. We would like to assist you in resolving your query as well as making sure your line is reconnected as soon as possible. Please revert to us via email so we may contact you at an opportune time. Kind Regards Samantha S Nashua Mobile
CUSTOMER'S FEEDBACK	MichGrig	Time and Date	11:03:49 \| Tue 31 Jan 12
Quite Impressed: I was contacted by Samantha today, and was treated as if this matter was not only important to me, but to Nashua as well. Now waiting for Adolphus to contact me. Thanks Samantha for good service.