Nashua Mobile Conversion
 SUPPLIER |
Nashua Mobile |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | Blue Route/Johnnesburg | COUNTRY | South Africa |
| TIME / DATE | 19:41 Wed 18 Jan | PERSON RESPONSIBLE | |
| CUSTOMER | rose143 | View all reports by user |
 1
 0
|
| PROBLEM | Repairs / Servicing |
 Post this report to your Facebook page Post this report to your Twitter page
|
|
| INCIDENT | Fri 23 Dec | ||
| HEADLINE | GROSS INCOMPETENCE |
||
| I can't believe how incompetent Nashua/MTN are. Mid Dec I no longer could receive or make calls/sms's so contacted Nashua Client Services who tried to assist. After 3 tries, they suggested I visit one of their stores which I did on 23 Dec 2011 but Nashua Blue Route were unsuccessful. My Blackberry was booked in for repairs. As I use my Blackberry for business and personal use plus I had family visiting from N Z, you can imagine my frustration. On 5 Jan 2012 I tried in vain to get hold of Nashua Blue Route so contacted Tech Dept in Joburg only to be told my mobile had been blacklisted & they were investigating. I have had a contract with Nashua for 14/16 years & pay by debit order so did not understand why it had been blacklisted. I heard nothing until yesterday when I was called by Nashua to collect my 'new' mobile. It was there but the explanation given was MTN had blacklisted it in error - certainly no form of apology was available. Why do I still have to pay my monthly subs fee for their incompetence? Nashua is my provider & their hands are tied but a letter of apology from MTN was expected. I just shake my head in disgust & wonder - loyalty counts for nothing. | |||
| SUPPLIER'S RESPONSE | Nashua Mobile | Time and Date | 12:06:49 | Thu 19 Jan 12 |
|
Hello rose143, Thank you for affording us a chance to attend to your concerns. We wish to sincerely apologise for the inconvenience this matter has caused you. We appreciate the time taken to converse over a resolution to your concerns. Kind Regards Clinton N Nashua Mobile |
|||
| CUSTOMER'S FEEDBACK | rose143 | Time and Date | 12:06:35 | Mon 23 Jan 12 |
| Over the Moon: Nashua make contact with me the following day and Clinton offered an apology and handled our discussion professionally and with understanding. Many thanks Nashua for taking the brunt of my frustrations when MTN were at fault. Thank you. | |||
Relevant content (Last 5 Repairs / Servicing Problems)
 |
|||
|
|
|||
|
|
|||
|
|
|||
|
|
Facebook Application
