Nashua Mobile Conversion
 SUPPLIER |
Nashua Mobile |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | Century City | COUNTRY | South Africa |
| TIME / DATE | 09:58 Fri 3 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | Ross van d | View all reports by user |
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 5
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Fri 3 Feb | ||
| HEADLINE | Follow up complaint |
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On the 14th of November I logged a complaint (http://www.hellopeter.com/nashua-mobile/complaints/being-billed-for-a-non-existent-service-678911). Within two days I was contacted by a representative (Service Manager) from Nashua mobile century city who canceled the account immediately for me and promised a refund for the months paid in error as well as feedback ASAP 11 Weeks on it has been canceled however no refund has been forthcoming and no further contact from him. |
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| SUPPLIER'S RESPONSE | Nashua Mobile | Time and Date | 13:38:21 | Fri 3 Feb 12 |
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Hello Ross van d, Thank you for your comment. We would like to assure you that the credit has been passed and an urgent refund has been submitted to our finance department. We apologise for the delay in resolving this matter. Kind Regards Samantha S Nashua Mobile |
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| CUSTOMER'S FEEDBACK | Ross van d | Time and Date | 16:30:00 | Tue 7 Feb 12 |
| Over the Moon: Handled promptly, phoned the same day and sorted 1 business day later. | |||
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