Nashua Mobile Conversion
 SUPPLIER |
Nashua Mobile |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | Upgrades | COUNTRY | South Africa |
| TIME / DATE | 15:23 Fri 20 Jan | PERSON RESPONSIBLE | |
| CUSTOMER | Mashuga | View all reports by user |
 4
 6
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Fri 20 Jan | ||
| HEADLINE | Failure to upgrade - punishing long-term customers |
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I've just received a call from NM Upgrades regarding the refusal of NM to approve an upgrade for which I am due (as at 1 Jan). This is in relation to two payments that were returned (but quickly paid) over the festive season. Honest mistakes meant that money in was not moved over timeously. When I called NM at the beginning of January, the upgrades clerk checked with his manager at the time and the upgrade was subsequently approved. I was then sent information wrt the upgrade that I had in mind. I really wasn't expecting to have a further call today telling me that actually, sorry, it's not approved. What is happening at NM? I am so irritated and annoyed by NM's policies towards long-standing customers, of more than a decade and their manner of doling out 'punishment' (no upgrade for 3 mos). I thought that customer loyalty counted for something - it certainly does in my business! This 'small-mindedness' isn't warranted in the competitive environment in which cellular providers operate. I have given notice of my intention to port my number and move my account at the end of the contract. I will also not be moving my partner's account to NM in May as I'd intended. So long NM! |
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| SUPPLIER'S RESPONSE | Nashua Mobile | Time and Date | 17:08:10 | Fri 20 Jan 12 |
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Hello Mashuga, Thank you for your comment. We have been liaising with our credit department regarding approval of your upgrade. We will ensure that you receive feedback on this matter. We apologise for the inconvenience caused. Kind Regards Clinton N Nashua Mobile |
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| CUSTOMER'S FEEDBACK | Mashuga | Time and Date | 22:07:31 | Tue 24 Jan 12 |
| Over the Moon: Clinton, thanks for your extremely prompt response to my complaint and for making the necessary calls to help me out. | |||
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