Nashua Mobile Conversion
 SUPPLIER |
Nashua Mobile |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | Accounting | COUNTRY | South Africa |
| TIME / DATE | 14:17 Tue 24 Jan | PERSON RESPONSIBLE | |
| CUSTOMER | Diederikharkema | View all reports by user |
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Tue 24 Jan | ||
| HEADLINE | Charged for products not received |
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| i have a few accounts with Nashua Mobile for voice and data lines. My billing runs from the 15th to the 15th of the next month. IOW, any billable events within that period should reflect on my account to be paid by the end of that month. During December 2011 I applied for a MTN data line as my CeLLc had expired. Please note, only applied. With the instructions that it must not be activated, the day I collect and sign the contract is when it needs to be activated and the Cellc one needs be cancelled at the same time. NO REPORT BACK FROM NASHUA MOBILE. Not being happy with this service and being under the impression that it has been declined i go to Nashua Mobile in Randfontein on 19 jan 2012 to upgrade my CellC contract. I asked the consultant for a statement so that I can pay my account and noticed that I was being charged for a MTN data line for the period of 15 Dec 2011 to 15 Jan 2012. I asked the consultant how this could be as I only applied and did not even know that it was approved. . How can I be charged for a product I had not received yet? And have to deal with a rude call centre and Retail crossing telling "it is your problem" | |||
| SUPPLIER'S RESPONSE | Nashua Mobile | Time and Date | 17:10:25 | Tue 24 Jan 12 |
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Hello Diederikharkema, Thank you for your comment. We are currently looking into the charges incurred on your line and the contract which you require to be terminated. We apologise for the inconvenience caused. Kind Regards Clinton N Nashua Mobile |
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| CUSTOMER'S FEEDBACK | Diederikharkema | Time and Date | 07:46:04 | Fri 27 Jan 12 |
| Quite Impressed: I was contacted by Clinton Neil from the office of the MD from Nashua mobile within 90 minutes from posting my complaint and my complaints and problems were given attention to immediately and resolved. I was great to work with a professional person to whom customer satisfaction is important. | |||
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