Nashua Mobile Conversion
 SUPPLIER |
Nashua Mobile |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | Cresta Centre | COUNTRY | South Africa |
| TIME / DATE | 20:48 Sun 15 Jan | PERSON RESPONSIBLE | |
| CUSTOMER | stephen_k | View all reports by user |
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Sun 15 Jan | ||
| HEADLINE | Bank acct being debited after terminating contract |
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| I no longer needed my Nashuamobile number and went to Cresta Centre store in Feb to enquire about termination. Early termination fee was exhorbitant but I was told I could terminate in May with no termination fee. In May I filled in the paperwork at the store but continued to be debited. I returned to the store who promised to address the problem. On 17th Septemer I returned to the store, filled in the same paperwork (again), and insisted on a copy of the paperwork and reference number (6502545). I was advised (again) that head office would handle the termination. Nashua Mobile continued to deduct monies from my account each month. I phoned Client Services on 13th December. The lady I spoke to was very pleasant, confirmed she could see the September cancellation paperwork on her system (but not the May cancellation paperwork), but that I would need to return to the store to sort out the problem. However, the store told me that head office handle the cancellations. So someone is confused. I asked head office to sort out the problem and call me back - they never did. Please process my contract termination and give me back the money that you took from my account ************. | |||
| SUPPLIER'S RESPONSE | Nashua Mobile | Time and Date | 13:45:40 | Mon 16 Jan 12 |
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Hello stephen_k, Thank you for notifying us of your concerns and allowing us the opportunity to respond. Kindly note we have escalated your concerns to the store manager of the Cresta branch to investigate and assist. We will revert with feedback once received. Regards Selwyn S Nashua Mobile |
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| CUSTOMER'S FEEDBACK | stephen_k | Time and Date | 16:38:29 | Wed 18 Jan 12 |
| Quite Impressed: Nashua Mobile responded promptly and professionally, were very apologetic, and terminated my subscription. I was refunded the amount owed and it's already in my bank account. It's sad that I had to log a complaint on Hello Peter to resolve this matter, but once the Hello Peter complaint was submitted, the matter was quickly resolved. | |||
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