Nashua Mobile Conversion
 SUPPLIER |
Nashua Mobile |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | Durban | COUNTRY | South Africa |
| TIME / DATE | 14:10 Mon 23 Jan | PERSON RESPONSIBLE | n/a |
| CUSTOMER | cherrlyw | View all reports by user |
 1
 1
|
| PROBLEM | Repairs / Servicing |
 Post this report to your Facebook page Post this report to your Twitter page
|
|
| INCIDENT | Mon 23 Jan | ||
| HEADLINE | Bad attitude and bad service |
||
| i have been a nashua customer for 13 years, last year june i took out a second contract for a 9300. the phone was troublesome and i sent it in for repairs and was told it couldnt be repaired and i'd receive a NEW one. apon receiving the "new phone without a box i discovered that it was not new, but refurbished. i took this up with the branch where i took it in (pavillion) and no response was given. a few days days later this phone also gave the same problem (battery and freezing/switching off for no reason) i sent that one in for repairs again and was promised a new 9360. i was told that thiese are the replacement phones as 9300 was being discontinued due to being known a s troublesome phones. after beimg told that and promised the new model, they sent back a 9300 which is meant to be NEW but had smses on it wen i received it aND ONCE AGAIN IT IS GIVING ME TROUBLE. this is absolutely unacceptable, they do not respond to my emails and there is never anyone there at head office. i will not pay the next 1 and a half for a faulty phone, i want the new model i was promised or i will end my business with this company. | |||
| SUPPLIER'S RESPONSE | Nashua Mobile | Time and Date | 17:15:04 | Mon 23 Jan 12 |
|
Hello cherrlyw, Thank you for your comment. Please may you forward us the necessary details so that we may escalate this matter regarding your faulty device and ensure that you receive a working device back. We apologise for the inconvenience caused. Kind Regards Clinton N Nashua Mobile |
|||
| CUSTOMER'S FEEDBACK | cherrlyw | Time and Date | 20:24:26 | Wed 25 Jan 12 |
| Quite Impressed: I received a speedy response to my complaint from Nashua mobile in writing as well as via telephone, I am very happy with that, thanks to Peter. I will provide a full report on the outcome of this matter once it is resolved | |||
Relevant content (Last 5 Repairs / Servicing Problems)
 |
|||
|
|
|||
|
|
|||
|
|
|||
|
|
Facebook Application
