Nandos Complaint
 SUPPLIER |
Nandos |
 INDUSTRY |
Restaurant |
| BRANCH / AREA | La Lucia | COUNTRY | South Africa |
| TIME / DATE | 11:14 Sat 4 Feb | PERSON RESPONSIBLE | Store Manager |
| CUSTOMER | Chris.Hart | View all reports by user |
 1
7
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| PROBLEM | Bad Attitude |
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| INCIDENT | Sat 4 Feb | ||
| HEADLINE | Meals completely ruined by incompetence! |
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Let me start by saying that I frequent the Nandos La Lucia store on a weekly basis; however I have many instances whereby I will get home to find out that items from my order are missing. Last night, my wife ordered the special Quarter chicken, spicy rice and liqui fruit meal, only to find that there was no spicy rice in the packet, so effectively she only had a piece of chicken and a liqui fruit. I called the store and spoke to the manager who promised to send the driver with the spicy rice, but after 25 minutes the driver had not even left yet. I demanded that the manager replace the meal as my wife was starving and the lonely single piece of chicken and now was expected to eat spicy rice all by itself, to which he refused, but instead gave me the rice and chips, so now a chicken meal has been reduced to rice and chips. To cut a long story short, 90 min had passed since we placed the order and my quarter chicken meal with extra sauce was completely cold and never tastes the same once heated in the microwave. By simply not checking their orders, our entire meal was ruined and my hard earned money down the drain... Friay 03 Feb 2012 - Order 35 |
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| SUPPLIER'S RESPONSE | Nandos | Time and Date | 11:45:06 | Mon 6 Feb 12 |
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Hello Chris.Hart, Thank you for taking the time to submit your feedback through the Hello Peter website. At Nando's we have always placed great emphasis on customer care and it is for this reason that we will go to any length to ensure customer satisfaction. We strive to deliver a top quality product and outstanding service. So when we have a lapse in quality such as the one you have brought to our attention, we panic! Your opinion means the world to us, and we have to regain your favour! To this end, we have informed the relevant restaurant of your unsatisfactory experience and their manager is looking into it. That manager will get back to you within 48hours to explain what went wrong. . In the meantime, we extend our apologies for the inconvenience caused and look forward to making good in your eyes! Regards, Nando's Customer Care Customer Care: 0860 11 333 2 Operations Hours: Monday - Sunday, 10am - 7pm Website: http://www.nandos.co.za |
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