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SUPPLIER	Nandos	INDUSTRY	Restaurant
BRANCH / AREA	Hillcrest	COUNTRY	South Africa
TIME / DATE	12:42 Tue 17 Jan	PERSON RESPONSIBLE
CUSTOMER	csd75	View all reports by user	1 0
PROBLEM	Wrong Goods Supplied /...	Post this report to your Facebook page Post this report to your Twitter page
INCIDENT	Fri 13 Jan
HEADLINE	Strike 3
I ordered a Lemon & Herb Burger Meal with an extra slice of cheese. I was charged R57.45 not R55.45 as should be the case according to the menu. I was given a 500ml coke when I received my order, even though I did not ask for the buddy bottle. On returning home and opening my order I found that I had been given a HOT Veggie Burger instead. When I phoned the store the manager did immediately offer to have the correct burger sent out to me without any argument, for which I was grateful. However when I opened that burger I received a Lemon & Herb Burger without the extra cheese. All of these issues in themselves were minor but in the end added up to a rather disappointing experience. Firstly to have an "up-size" option "forced" on me, which although not expensive, was not what I had ordered, nor was I asked by the cashier for it. Secondly for the take away packer to completely misread my order and give me the wrong order. And Lastly to NOT get the order right when I specifically phoned in and confirmed my order again. On the positive side, the store manager did immediately and without argument offer to remedy the wrong burger option when I first called. Add a new Nandos Report Inappropriate report?
SUPPLIER'S RESPONSE	Nandos	Time and Date	10:22:09 \| Thu 19 Jan 12
Hello csd75, Thank you for taking the time to submit your feedback through the Hello Peter website. At Nando's we have always placed great emphasis on customer care and it is for this reason that we will go to any length to ensure customer satisfaction. We strive to deliver a top quality product and outstanding service. So when we have a lapse in quality such as the one you have brought to our attention, we panic! Your opinion means the world to us, and we have to regain your favour! To this end, we have informed the relevant restaurant of your unsatisfactory experience and their manager is looking into it. That manager will get back to you within 48hours to explain what went wrong. In the meantime, we extend our apologies for the inconvenience caused and look forward to making good in your eyes! Regards, Nando's Customer Care Customer Care: 0860 11 333 2 Operations Hours: Monday - Sunday, 10am - 7pm Website: http://www.nandos.co.za
CUSTOMER'S FEEDBACK	csd75	Time and Date	12:59:23 \| Tue 7 Feb 12
Quite Impressed: Brought to their attention and resolved as best as possible.