Nandos Conversion
 SUPPLIER |
Nandos |
 INDUSTRY |
Restaurant |
| BRANCH / AREA | Westville | COUNTRY | South Africa |
| TIME / DATE | 14:40 Wed 4 Jan | PERSON RESPONSIBLE | |
| CUSTOMER | justing69 | View all reports by user |
 1
 0
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| PROBLEM | Late / No Delivery |
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| INCIDENT | Wed 4 Jan | ||
| HEADLINE | Slow Service and No ** feedback |
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| On Monday 02/01/2012 I went to Nando's Westville Mall. I ordered a 1/4 Chicken and chips. The order was placed at 18h43, there were only 8 orders to be filled. At about 19h00 the manager on duty came through to the front and started to push the orders that were waiting on the pass. I only received my order at 19h10. When I sent in a text to rate the poor service, I received a reply that somebody would contact me within 24 hours. I guess the **'s response time is just as slow as the store is in getting out food. | |||
| SUPPLIER'S RESPONSE | Nandos | Time and Date | 13:30:10 | Thu 5 Jan 12 |
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Hello justing69, Thank you for taking the time to submit your feedback through the Hello Peter website. At Nando's we have always placed great emphasis on customer care and it is for this reason that we will go to any length to ensure customer satisfaction. We strive to deliver a top quality product and outstanding service. So when we have a lapse in quality such as the one you have brought to our attention, we panic! Your opinion means the world to us, and we have to regain your favour! To this end, we have informed the relevant restaurant of your unsatisfactory experience and their manager is looking into it. That manager will get back to you within 48hours to explain what went wrong. . In the meantime, we extend our apologies for the inconvenience caused and look forward to making good in your eyes! Regards, Nando's Customer Care Customer Care: 0860 11 333 2 Operations Hours: Monday - Sunday, 10am - 7pm Website: http://www.nandos.co.za |
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| CUSTOMER'S FEEDBACK | justing69 | Time and Date | 16:27:30 | Sun 8 Jan 12 |
| Quite Impressed: The branch manager contacted me. I shall see if service improves next time I go. | |||
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