Nandos Conversion
 SUPPLIER |
Nandos |
 INDUSTRY |
Restaurant |
| BRANCH / AREA | Alberton Crossing | COUNTRY | South Africa |
| TIME / DATE | 08:43 Wed 28 Dec | PERSON RESPONSIBLE | Waitress |
| CUSTOMER | Tensy | View all reports by user |
 3
 12
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| PROBLEM | Feedback / Response |
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| INCIDENT | Mon 26 Dec | ||
| HEADLINE | Response regarding the sauces |
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| I went to Nandoes in Alberton Crossing to buy an extra hot full chicken and I was not given sauces. I asked the lady that gave me a chicken to provide me with sauces and she told me that I am not suppose to get any saucers because I bought a chicken only!!! I said to her I bought a full chicken and you are telling me that I am not suppose to get any sauces and she still agreed. I told her that what she is telling me is very strange because when I buy full chicken at other branches, they don't even ask me, they just put sauces. She told me that their manager Mish told them that, when a person buys chicken you do not provide sauces. That is total nonsense to me and was for the first time hearing that. | |||
| SUPPLIER'S RESPONSE | Nandos | Time and Date | 15:11:29 | Wed 28 Dec 11 |
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Hello Tensy, Thank you for taking the time to submit your feedback through the Hello Peter website. At Nando's we have always placed great emphasis on customer care and it is for this reason that we will go to any length to ensure customer satisfaction. We strive to deliver a top quality product and outstanding service. So when we have a lapse in quality such as the one you have brought to our attention, we panic! Your opinion means the world to us, and we have to regain your favour! To this end, we have informed the relevant restaurant of your unsatisfactory experience and their manager is looking into it. That manager will get back to you within 48hours to explain what went wrong. . In the meantime, we extend our apologies for the inconvenience caused and look forward to making good in your eyes! Regards, Nando's Customer Care Customer Care: 0860 11 333 2 Operations Hours: Monday - Sunday, 10am - 7pm Website: http://www.nandos.co.za |
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| CUSTOMER'S FEEDBACK | Tensy | Time and Date | 08:00:23 | Tue 3 Jan 12 |
| Quite Impressed: They explained everything to me. | |||
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