Nandos Conversion
 SUPPLIER |
Nandos |
 INDUSTRY |
Restaurant |
| BRANCH / AREA | leaping frog | COUNTRY | South Africa |
| TIME / DATE | 14:08 Wed 11 Jan | PERSON RESPONSIBLE | |
| CUSTOMER | SashX | View all reports by user |
 6
 6
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| PROBLEM | quality of food |
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| INCIDENT | Sat 17 Dec | ||
| HEADLINE | Really disappointed |
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| on 17.12.2011 I went to nandos iat the leaping frog shopping centre. I prefer nandos over most other take aways and was really disappointed as I waited 45 minutes for my food which was dry also. I used to eat at nandos every week, sometimes twice a week but not anymore | |||
| SUPPLIER'S RESPONSE | Nandos | Time and Date | 16:23:54 | Wed 11 Jan 12 |
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Hello SashX, Thank you for taking the time to submit your feedback through the Hello Peter website. At Nando's we have always placed great emphasis on customer care and it is for this reason that we will go to any length to ensure customer satisfaction. We strive to deliver a top quality product and outstanding service. So when we have a lapse in quality such as the one you have brought to our attention, we panic! Your opinion means the world to us, and we have to regain your favour! To this end, we have informed the relevant restaurant of your unsatisfactory experience and their manager is looking into it. That manager will get back to you within 48hours to explain what went wrong. . In the meantime, we extend our apologies for the inconvenience caused and look forward to making good in your eyes! Regards, Nando's Customer Care Customer Care: 0860 11 333 2 Operations Hours: Monday - Sunday, 10am - 7pm Website: http://www.nandos.co.za |
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| CUSTOMER'S FEEDBACK | SashX | Time and Date | 08:47:36 | Mon 16 Jan 12 |
| Quite Impressed: I received a telephonic apology. I will definitely try this branch again. | |||
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