Nandos Conversion

SUPPLIER	Nandos	INDUSTRY	Restaurant
BRANCH / AREA	horison and keywest	COUNTRY	South Africa
TIME / DATE	15:23 Fri 30 Dec	PERSON RESPONSIBLE
CUSTOMER	diefa	View all reports by user	2 5
PROBLEM	Just a question	Post this report to your Facebook page Post this report to your Twitter page
INCIDENT	Fri 30 Dec
HEADLINE	Perinaise?
HI I would like to know if Nandos stopped putting in perinaise sauce in the pita and wrap? last month i bought a wrap from nandos keywest and yesterday a pita from nandos horison and neither had any perinaise in it? I am almost sure the Westgate store always has in perinaise? Anyway what would have been a great meal was now just okay. Add a new Nandos Report Inappropriate report?
SUPPLIER'S RESPONSE	Nandos	Time and Date	17:30:04 \| Fri 30 Dec 11
Hello diefa, Thank you for taking the time to submit your feedback through the Hello Peter website. At Nando's we have always placed great emphasis on customer care and it is for this reason that we will go to any length to ensure customer satisfaction. We strive to deliver a top quality product and outstanding service. So when we have a lapse in quality such as the one you have brought to our attention, we panic! Your opinion means the world to us, and we have to regain your favour! To this end, we have informed the relevant restaurant of your unsatisfactory experience and their manager is looking into it. That manager will get back to you within 48hours to explain what went wrong. . In the meantime, we extend our apologies for the inconvenience caused and look forward to making good in your eyes! Regards, Nando's Customer Care Customer Care: 0860 11 333 2 Operations Hours: Monday - Sunday, 10am - 7pm Website: http://www.nandos.co.za
CUSTOMER'S FEEDBACK	diefa	Time and Date	10:22:22 \| Wed 4 Jan 12
Quite Impressed: Both stores contacted me and resolved the matter.