Nandos Conversion
 SUPPLIER |
Nandos |
 INDUSTRY |
Restaurant |
| BRANCH / AREA | Maponya Mall | COUNTRY | South Africa |
| TIME / DATE | 18:17 Tue 3 Jan | PERSON RESPONSIBLE | Manager |
| CUSTOMER | TshepoTs | View all reports by user |
 2
 0
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| PROBLEM | Hygiene |
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| INCIDENT | Tue 3 Jan | ||
| HEADLINE | Nandos Maponya Mall Filthy |
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| I got here just now to Maponya Mall Nandos for a sit down dinner with my partner at 6:03. We placed an order went upstairs, there were dirty plates at almost every open table. Papers on the floor and bones! I am disgusted at such. An eating place that looks like Pikiup Dump! We even had to clean our own table! Dissappointed at this cause such will never be expirienced in the nothern area. | |||
| SUPPLIER'S RESPONSE | Nandos | Time and Date | 12:24:58 | Fri 6 Jan 12 |
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Hello TshepoTs, Thank you for taking the time to submit your feedback through the Hello Peter website. At Nando's we have always placed great emphasis on customer care and it is for this reason that we will go to any length to ensure customer satisfaction. We strive to deliver a top quality product and outstanding service. So when we have a lapse in quality such as the one you have brought to our attention, we panic! Your opinion means the world to us, and we have to regain your favour! To this end, we have informed the relevant restaurant of your unsatisfactory experience and their manager is looking into it. That manager will get back to you within 48hours to explain what went wrong. . In the meantime, we extend our apologies for the inconvenience caused and look forward to making good in your eyes! Regards, Nando's Customer Care Customer Care: 0860 11 333 2 Operations Hours: Monday - Sunday, 10am - 7pm Website: http://www.nandos.co.za |
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| CUSTOMER'S FEEDBACK | TshepoTs | Time and Date | 16:58:23 | Sat 7 Jan 12 |
| Quite Impressed: The Manager did indeed call me and apologise. Promised to improve on the hygiene. Head Office also checked my satistaction. I am impressed and appreciate the feedback. Since the manager acknowledged and apologised. Thank u Nandos you're still my Best Chicken Take Out! | |||
Relevant content (Last 5 Hygiene Problems)
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