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SUPPLIER	Nandos	INDUSTRY	Restaurant
BRANCH / AREA	sandton city	COUNTRY	South Africa
TIME / DATE	10:10 Thu 26 Jan	PERSON RESPONSIBLE
CUSTOMER	shira	View all reports by user	1 1
PROBLEM	stale potato chips	Post this report to your Facebook page Post this report to your Twitter page
INCIDENT	Tue 24 Jan
HEADLINE	DONT COMPROMISE QUALITY FOR EFFICIENCY!!
NANDOS IS BASED IN SANDTON CITY AND GETS REALLY BUSY DURING LUNCH HOUR. I DONTR MIND WAITING 10-15 MINUTES FOR MY ORDER BUT IF I WAIT 5 MINUTES ONLY TO GET STALE POTATO CHIPS THEN I TAKE SERIOUS OFFENCE. THIS IS NOT A CHARITY CASE WHERE WE QUEUE FOR A FREE MEAL WE ACTUALLY PAY AND WOULD LIKE TO GET OUR MONEYS WORTH. REALLY THIS IS UNACCEPTABLE CHANGE YOUR WAYS OR YOU STAND TO LOOSE CUSTOMERS IN FUTURE NEVER COMPROMISE ON A PRODUCT THIS IS AN INTERNATIONAL BRAND AND SHOULD BE UPHELD. Add a new Nandos Report Inappropriate report?
SUPPLIER'S RESPONSE	Nandos	Time and Date	10:38:25 \| Thu 26 Jan 12
Hello shira, Thank you for taking the time to submit your feedback through the Hello Peter website. At Nando's we have always placed great emphasis on customer care and it is for this reason that we will go to any length to ensure customer satisfaction. We strive to deliver a top quality product and outstanding service. So when we have a lapse in quality such as the one you have brought to our attention, we panic! Your opinion means the world to us, and we have to regain your favour! To this end, we have informed the relevant restaurant of your unsatisfactory experience and their manager is looking into it. That manager will get back to you within 48hours to explain what went wrong. . In the meantime, we extend our apologies for the inconvenience caused and look forward to making good in your eyes! Regards, Nando's Customer Care Customer Care: 0860 11 333 2 Operations Hours: Monday - Sunday, 10am - 7pm Website: http://www.nandos.co.za
CUSTOMER'S FEEDBACK	shira	Time and Date	14:01:13 \| Thu 2 Feb 12
Quite Impressed: THE SANDTON NANDOS BRANCH RESPONDED PROMPTLY TO MY COMPLAINT I WAS VERY IMPRESSED WITH THE WAY IT WAS HANDLED. THANK YOU