Nandos Conversion
 SUPPLIER |
Nandos |
 INDUSTRY |
Restaurant |
| BRANCH / AREA | Rosebank | COUNTRY | South Africa |
| TIME / DATE | 21:50 Thu 29 Dec | PERSON RESPONSIBLE | |
| CUSTOMER | Ridwaan786 | View all reports by user |
 2
 2
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| PROBLEM | Hygiene |
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| INCIDENT | Thu 29 Dec | ||
| HEADLINE | Dirty plates |
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went for lunch with the family and when the waiter brought the plates and glasses we noticed that it wasnt cleaned correctly, it still had bread pieces and stains from previous meals, it realy put us off and although they took it back and replaced it with clean plates it completely took our apatite away we expect better from a well established company and by serving food with dirty utensils will no doubt tarnish the reputation no matter how good the food is disgusted Ridwaan |
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| SUPPLIER'S RESPONSE | Nandos | Time and Date | 16:17:08 | Fri 30 Dec 11 |
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Hello Ridwaan786, Thank you for taking the time to submit your feedback through the Hello Peter website. At Nando's we have always placed great emphasis on customer care and it is for this reason that we will go to any length to ensure customer satisfaction. We strive to deliver a top quality product and outstanding service. So when we have a lapse in quality such as the one you have brought to our attention, we panic! Your opinion means the world to us, and we have to regain your favour! To this end, we have informed the relevant restaurant of your unsatisfactory experience and their manager is looking into it. That manager will get back to you within 48hours to explain what went wrong. . In the meantime, we extend our apologies for the inconvenience caused and look forward to making good in your eyes! Regards, Nando's Customer Care Customer Care: 0860 11 333 2 Operations Hours: Monday - Sunday, 10am - 7pm Website: http://www.nandos.co.za |
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| CUSTOMER'S FEEDBACK | Ridwaan786 | Time and Date | 21:35:38 | Thu 5 Jan 12 |
| Over the Moon: the manager of rosebank Nandos contacted me and this issue was resolved in a good manner :) | |||
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(( • )) Supplier's response | ||
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