Nandos Conversion
 SUPPLIER |
Nandos |
 INDUSTRY |
Restaurant |
| BRANCH / AREA | Alberton north | COUNTRY | South Africa |
| TIME / DATE | 13:11 Mon 9 Jan | PERSON RESPONSIBLE | Thabo |
| CUSTOMER | Unako | View all reports by user |
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Mon 9 Jan | ||
| HEADLINE | CHARGED TWICE AND CALLCENTRE SERVICE |
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| On the 28/12/2011 i went to Nandos to buy food when they told me that i have insufficient fund in my gift card and i di dint want to argue with them cuase i knew i had money i ended up paying in cash. While i was waiting for an order i received an sms notification sayingt that they deducted the amount which i informed the assistant manager (Ntombi) she she said i should wait for them to receive a balance sheet (2 days) i went there and i was assisted by Thabo (manager) he asked for the sms as a proof which i showed him but it wasnt good enough. I went back home very upset and when i went there again there was a guy from ** who said that i should be refunded but he will forward me his details in order for me to send a proof (email confirming the money was deducted) he took my cell number and email address till today there is nothing. I phoned the Complaints office assisted by Sibo who promised to call back after an hour till today. I am not happy about the service that i got it was pathetic and its not about money guys , please understand. Is this the way Nandos staff treating customers? Nando's food is very nice but i cant go there again ive got attitude, please assist if you ca | |||
| SUPPLIER'S RESPONSE | Nandos | Time and Date | 10:46:43 | Tue 10 Jan 12 |
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Hello Unako, Thank you for taking the time to submit your feedback through the Hello Peter website. At Nando's we have always placed great emphasis on customer care and it is for this reason that we will go to any length to ensure customer satisfaction. We strive to deliver a top quality product and outstanding service. So when we have a lapse in quality such as the one you have brought to our attention, we panic! Your opinion means the world to us, and we have to regain your favour! To this end, we have informed the relevant restaurant of your unsatisfactory experience and their manager is looking into it. That manager will get back to you within 48hours to explain what went wrong. . In the meantime, we extend our apologies for the inconvenience caused and look forward to making good in your eyes! Regards, Nando's Customer Care Customer Care: 0860 11 333 2 Operations Hours: Monday - Sunday, 10am - 7pm Website: http://www.nandos.co.za |
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| CUSTOMER'S FEEDBACK | Unako | Time and Date | 08:29:07 | Thu 12 Jan 12 |
| Quite Impressed: THE MANAGER CONATCTED ME AND SHE SHOWED THE SYMPATHY , THANK YOU ... | |||
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