Nandos Conversion
 SUPPLIER |
Nandos |
 INDUSTRY |
Restaurant |
| BRANCH / AREA | parktown | COUNTRY | South Africa |
| TIME / DATE | 13:51 Mon 9 Jan | PERSON RESPONSIBLE | |
| CUSTOMER | mzpine | View all reports by user |
 1
 0
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| PROBLEM | Out of Stock |
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| INCIDENT | Mon 9 Jan | ||
| HEADLINE | All i need is sauce |
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| Happy not so new year 2u. i tried to purchase a bottle of the nando's mild peri peri sauce and they were out of stock. so i purchased the mediterranean tomato instead. i then requested 2 sachets of the peri peri sauce and was refused because i "didn't buy chips"....hellooooo, i just spend R24.95 instead of R12 and i get given grief...i mean reallyyyyy.....and this took a total of 20min cos i had 2 wait 4 the manager just 2 get 2 sachets of sauce. when he refused 2 i told him 2 take the bottle back and he said he'll give me the sachets as a "favour" and i must remember that next time, i need to buy chips 2 get sauce. how many times have i bought chips and not taken the sauce???? | |||
| SUPPLIER'S RESPONSE | Nandos | Time and Date | 15:14:33 | Mon 9 Jan 12 |
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Hello mzpine, Thank you for taking the time to submit your feedback through the Hello Peter website. At Nando's we have always placed great emphasis on customer care and it is for this reason that we will go to any length to ensure customer satisfaction. We strive to deliver a top quality product and outstanding service. So when we have a lapse in quality such as the one you have brought to our attention, we panic! Your opinion means the world to us, and we have to regain your favour! To this end, we have informed the relevant restaurant of your unsatisfactory experience and their manager is looking into it. That manager will get back to you within 48hours to explain what went wrong. In the meantime, we extend our apologies for the inconvenience caused and look forward to making good in your eyes! Regards, Nando's Customer Care Customer Care: 0860 11 333 2 Operations Hours: Monday - Sunday, 10am - 7pm Website: http://www.nandos.co.za |
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| CUSTOMER'S FEEDBACK | mzpine | Time and Date | 10:15:01 | Thu 12 Jan 12 |
| Over the Moon: Thank you Nando's. The query was resolved quickly, efficiently and effectively. I'm deligted. Thank you Thomas!!! | |||
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(( • )) Supplier's response | ||
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