Multichoice Compliment
 SUPPLIER |
Multichoice |
 INDUSTRY |
Entertainment |
| BRANCH / AREA | Rundburg | COUNTRY | South Africa |
| TIME / DATE | 17:55 Wed 18 Jan | PERSON RESPONSIBLE | Olga |
| CUSTOMER | Oteng. | View all reports by user |
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| NATURE | Going the Extra Mile |
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| INCIDENT | Wed 18 Jan | ||
| HEADLINE | Sorting out the Miscalculated Account |
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I have been struggling with my DSTV account for more than a month now, I was overcharged on extra view even when I made them aware that this was happening they always promised to pass a journal which is always rejected because of lack of information provided by call center personnel, I called in today to explain my concern now for the hundredth time, Olga took the time to assist and told me she has spoken to her supervisor, this will be sorted out before the end of the day and she will email me to inform me of the outcome, unlike others that never reported back. Thank you Olga you saved me R300+ From [Email Removed] |
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| SUPPLIER'S RESPONSE | Multichoice | Time and Date | 18:21:45 | Wed 18 Jan 12 |
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Hello Oteng., It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard. Kindly note that our records indicate that the necessary adjustments have been made and your account is now upto date. Please refer into your personal inbox to view your statement reconciliation for your perusal. Please use the self-service functionality on offer on www.dstv.com, or access the Care site to retrieve sms shortcode information. You can also engage with us and other DStv subscribers on the Forum on DStv.com - http://forum.dstv.com/forumdisplay.php?f=49. You may also receive assistance by sending an e-mail to enquiries@multichoice.co.za. Kind regards Lesego DStv Enquiries Team |
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