Multichoice Compliment
 SUPPLIER |
Multichoice |
 INDUSTRY |
Entertainment |
| BRANCH / AREA | Randburg | COUNTRY | South Africa |
| TIME / DATE | 20:33 Mon 6 Feb | PERSON RESPONSIBLE | All |
| CUSTOMER | Mnemonic | View all reports by user |
8
 2
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| NATURE | Call Centre Efficiency |
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| INCIDENT | Mon 6 Feb | ||
| HEADLINE | Multichoice goes the extra mile! |
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On Sunday afternoon I had a lightning strike at my house. My PVR decoder rebooted and didn't come back on (displayed a BE1 error). I called the call centre who was extremely efficient in identifying the problem. After some tests I was asked to bring it in on Monday. I took it in this morning and was overwhelmed by the amount of people there. I got a number and wondered how long it was going to take. 20 mins later my number was called and after a brief explanation the service consultant asked me to have a seat as it will take about 20 mins. 20 mins later he waved me over and my PVR was fixed with all recordings etc still intact! Great job Multichoice... very well organised operations! Regards, |
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| SUPPLIER'S RESPONSE | Multichoice | Time and Date | 09:57:54 | Tue 7 Feb 12 |
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Hello Mnemonic, Thank you for the positive feedback, we really appreciate it. Multichoice strives to ensure customer satisfaction at all times, we continuously aim at finding innovative ways to keep abreast with the constantly evolving world of technology. We trust that going forward, every interaction with us will always leave you Delighted. For any further queries that you may have, please contact us by sending an email to: enquiries@multichoice.co.za. Regards Scott DStv Enquiries Team |
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| CUSTOMER'S FEEDBACK | Mnemonic | Time and Date | 14:19:33 | Sun 13 May 12 |
| Quite Impressed: A speedy reply was received | |||
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