Multichoice Compliment
 SUPPLIER |
Multichoice |
 INDUSTRY |
Entertainment |
| BRANCH / AREA | Durbanville | COUNTRY | South Africa |
| TIME / DATE | 13:17 Tue 17 Jan | PERSON RESPONSIBLE | |
| CUSTOMER | Francois Drury | View all reports by user |
5
 4
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| NATURE | Repairs/Service |
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| INCIDENT | Tue 17 Jan | ||
| HEADLINE | Decoder scanning |
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| Weve got the same problem our DSTV PVR decoder scans every night and you are busy recording bot sorry try again | |||
| SUPPLIER'S RESPONSE | Multichoice | Time and Date | 14:52:38 | Tue 17 Jan 12 |
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Hello Francois Drury, It is with sincere regret that we learn of the inconvenience you have experienced with your PVR decoder. Kindly accept our apology in this regard. Please note that the reason for this is because you need to have your Smartcard brought into your nearest agency/branch for a legacy swap to take place free of charge as this is for software update purposes as your PVR decoder will lose it's functionality if not done. Kindly bring your decoder as well to have the swapped smartcard paired to your decoder. For any further advise/assistance, kindly also make use of our different contact points such as: e-mail {enquiries@multichoice.co.za}, Fax (011) 577 4901, Social Media - twitter and facebook. To use any of the self service functionality we offer, please log onto www.dstv.com. Regards Scott DStv Enquiries Team |
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