Multichoice Complaint
 SUPPLIER |
Multichoice |
 INDUSTRY |
Entertainment |
| BRANCH / AREA | Cape Town | COUNTRY | South Africa |
| TIME / DATE | 08:05 Thu 2 Feb | PERSON RESPONSIBLE | Accounts and equiries |
| CUSTOMER | Swiets | View all reports by user |
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Thu 2 Feb | ||
| HEADLINE | Unauthorised debits to my bank account |
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| My subcription for the past +- 5 years has been HDPR with Xtraview. On 18 January I swopped the Xtraview decoder after endless problems. I was the told to have the decoder INSTALLED by the call centre. After plugging the decoder in all systems worked better than before. I assumed the installation was successfull. On 26 January I noticed the enormous amount that was debited to my cheque account - R1325,25 in stead of R691,72. As I have never been in arrears on my account (more than 20 years) I contacted them via e-mail. I was then told that I am paying for two subscriptions as the new decoder was not installed. Only then was Multichoice's meaning of the word INSTALL explained to me. I had to do the installation the same day - after which the excess amount of R633,53 would be credited back to my account. Up till now, and after several e-mails to Multichoice (which they bluntly ignore) they have not refunded me. I have NOT signed a new cotract with Multichoice nor have I authorised new/increased deductions from my bank account. Multichoice effectively stole my money and is now refusing to correspond with me. There was still hope until Mr Nicholson was "assigned" to my case! | |||
| SUPPLIER'S RESPONSE | Multichoice | Time and Date | 11:33:43 | Thu 2 Feb 12 |
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Hello Swiets, It is with sincere regret that we learn of the frustration and inconvenience you have experienced with the incorrect deduction that went off your account. Kindly accept our sincerest apology in this regard. As per our telephonic discussion, a refund cheque has been captured and processed on our database as requested. The cheque will be deposited to your bank account first thing in the morning (if not later this evening), for your convenience. The credit should be available to you by Wednesday the latest. We have also sent Mr Nicholsen a request to have your refund confirmation e-mail resent to you for your reference, as you mentioned that you did not receive it. We once again sincerely apologise for the delay and inconvenience in this regard. Should you require any further assistance, please do not hesitate to contact us on enquiries@multichoice.co.za. Regards Scott DStv Enquiries Team |
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(( • )) Supplier's response | ||
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