Multichoice Complaint
 SUPPLIER |
Multichoice |
 INDUSTRY |
Entertainment |
| BRANCH / AREA | Randburg | COUNTRY | South Africa |
| TIME / DATE | 12:34 Thu 2 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | donwil1 | View all reports by user |
 3
3
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Thu 2 Feb | ||
| HEADLINE | They Billed me R1000 above the normal amount |
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| My DSTV bill went from R566 to R1696 in one month. I have a HDPVR which I dont use and never activated due to the extra cost. DSTV decided to out the blue activate it, with out my conscent. Apparently I activated at a repair shop- I never ever been to a DSTV repair shop. I want this sorted out immediately. | |||
| SUPPLIER'S RESPONSE | Multichoice | Time and Date | 19:42:10 | Thu 2 Feb 12 |
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Hello donwil1, It is with regret that we learn of your recent inconvenient experience. Please accept our sincere apologies in this regard. As per our telephonic conversation. We confirm that a refund of R1060.00 has been issued at the Branch. (Enquiry reference 91593408). For any further advise/assistance, please make use of the following contact points: e-mail {enquiries@multichoice.co.za}, Social Media - twitter and facebook. To use any of the self service functionality we offer, please log onto www.dstv.com Thank you for taking the time to bring this matter to our attention. We appreciate your valued support. Kind Regards Victoria DSTV Enquiries Team |
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| UPDATED RESPONSE | Multichoice | Time and Date | 14:05:09 | Sun 4 Mar 12 |
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Hello donwil1, MultiChoice's mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness. We, at MultiChoice, have a service philosophy, which includes a customer-focused policy. We do our best to provide you, our valued subscriber, with superior service. Please be assured of our best service and intentions at all times |
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| CUSTOMER'S FEEDBACK | donwil1 | Time and Date | 11:33:57 | Sun 4 Mar 12 |
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Utterly Disgusted:
This matter took me three hours to sort out at head office. I was given the run around, the rufund of my funds was going to take seven days, only after I lost my temper was a refund offered immediately. Not good customer service, something that should have been done from the start. I have now cancelled my DSTV account, when I called in the debit order amount was still incorrect. I'm still in the dark as to how a decoder could be added to my account without any security checks...??? |
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21:46:11 Thu 24 May 12
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(( • )) Supplier's response | ||
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