Multichoice Complaint
 SUPPLIER |
Multichoice |
 INDUSTRY |
Entertainment |
| BRANCH / AREA | Pretoria Call Center | COUNTRY | South Africa |
| TIME / DATE | 08:17 Thu 2 Feb | PERSON RESPONSIBLE | Various |
| CUSTOMER | abby123 | View all reports by user |
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Thu 2 Feb | ||
| HEADLINE | Poor service and no response received |
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| I have never seen such bad service. On 7/1/12 DSTV had a problem on their side and my Xtraview stopped working after calling in it worked but not the 2nd channel of SD PVR. Called again on 8/1 after Xtraview went off again was told they are working on the problem still no 2nd channel. Called again on 14/1 to sort out Xtraview and got 2nd channel back but now have been charged R9997 by DSTV for 2 subsciptions as i have a HD PVR & SD PVR. No one calls you back after they promise someone will you can't speak to supervisors because they are always busy and you send e-mails but no response this is the most pathetic service I have received. There is nothing wrong with my PVR's as they were working before DSTV had a problem on their side however this means nothing to them. What is a person to do to get a response out of them??? | |||
| SUPPLIER'S RESPONSE | Multichoice | Time and Date | 10:03:56 | Thu 2 Feb 12 |
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Hello abby123, It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard. Our records indicate that you received assistance from our call centre and were advised that the necessary adjustments will done accordingly. Please note that you have to be available at home to re-activate extraview services again. Please use the self-service functionality on offer on www.dstv.com, or access the Care site to retrieve sms shortcode information. You can also engage with us and other DStv subscribers on the Forum on DStv.com - http://forum.dstv.com/forumdisplay.php?f=49. You may also receive assistance by sending an e-mail to enquiries@multichoice.co.za. Kind regards Lesego DStv Enquiries Team |
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21:46:11 Thu 24 May 12
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(( • )) Supplier's response | ||
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