Multichoice Complaint
 SUPPLIER |
Multichoice |
 INDUSTRY |
Entertainment |
| BRANCH / AREA | head office | COUNTRY | South Africa |
| TIME / DATE | 11:54 Fri 3 Feb | PERSON RESPONSIBLE | technical support |
| CUSTOMER | maggie01 | View all reports by user |
 2
2
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| PROBLEM | Repairs / Servicing |
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| INCIDENT | Fri 3 Feb | ||
| HEADLINE | pathetic |
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I took in my decoder for repairs on 28/01/2012 and I was told to come back on the 02/02/2011 to collect the replacement. I went yesterday and when the technician at the Wonderpark Agency tested the "new" decoder it was also faulty. The other technician even commented that they have replaced it with the faulty or old one as if it was a normal occurance. The replacement decoder was again booked for another replacement. What in the world is that all about? This is a terrible service. What multichoice does not seem to understand is that I drive and use petrol to go up and down to their agency, I am now paying for the service that I do not receive since the decoder is still damaged, which is also a total inconvinience. I am now losing money and time because of this. I want answers from multichoice and I need this to be sorted ASAP please. |
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| SUPPLIER'S RESPONSE | Multichoice | Time and Date | 13:56:40 | Fri 3 Feb 12 |
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Hello maggie01, It is with regret that we learn of the frustration and inconvenience you have experienced with our services. Please accept our sincere apologies in this regards. We tried to call you at# 13:49:30pm to no avail and we left a voice message. Please note that we have escalated the matter to our decoder care centre for further assistance. Kind regards Xolani Dstv Enquiries Team |
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