Multichoice Complaint
 SUPPLIER |
Multichoice |
 INDUSTRY |
Entertainment |
| BRANCH / AREA | ** Johannesburg | COUNTRY | South Africa |
| TIME / DATE | 14:04 Fri 3 Feb | PERSON RESPONSIBLE | Sanele Ngubane |
| CUSTOMER | JoubN | View all reports by user |
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Fri 3 Feb | ||
| HEADLINE | Overcharging on monthly billing |
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Having had a zero balance on 25 Sept 2011 on my account, (paid in full) was the end of my joy. Since then I've been over-charged as per the reconciliation sent to Multichoice by >R1700 to date and still facing a possible charge at end of Feb 2012 of >R1200. My queries to this effect was to date all in vain and when elevated for further investigation, no feedback was given, nor corrections made. I have my hands in my hair about this. They have a monopoly and don't give a **** about customer service |
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| SUPPLIER'S RESPONSE | Multichoice | Time and Date | 15:23:02 | Fri 3 Feb 12 |
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Hello JoubN, It is with sincere regret that we learn of the frustration and inconvenience you have experienced with your account. Kindly accept our sincerest apology in this regard. As per our telephonic conversation, kindly refer to your personal e-mail address for further communication regarding your complaint, for your convenience. For any further advise/assistance, kindly also make use of our different contact points such as: e-mail {enquiries@multichoice.co.za}, Fax (011) 577 4901, Social Media - twitter and facebook. To use any of the self service functionality we offer, please log onto www.dstv.com. Regards Scott DStv Enquiries Team |
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| CUSTOMER'S FEEDBACK | JoubN | Time and Date | 11:25:16 | Fri 10 Feb 12 |
| Indifferent: After submitting the complaint through hellopeter on the 3rd, Multichoice responded the same day to confirm receipt of the complain and gave feedback on the 7th that my original concern was in fact valid and Dt my account to that extent. They however still have my R1650 paid in advance and I would have expected a refund on this, as they are very fast with deductions, but slow in follow up of enquiries and adjustments. | |||
Relevant content (Last 5 Billing / Accounts Problems)
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21:46:11 Thu 24 May 12
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(( • )) Supplier's response | ||
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