Multichoice Complaint
 SUPPLIER |
Multichoice |
 INDUSTRY |
Entertainment |
| BRANCH / AREA | Cape Town | COUNTRY | South Africa |
| TIME / DATE | 10:58 Thu 2 Feb | PERSON RESPONSIBLE | Call Centre |
| CUSTOMER | tracybosch | View all reports by user |
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| PROBLEM | Call Centre!! |
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| INCIDENT | Thu 2 Feb | ||
| HEADLINE | On the line for hours and NO ONE is picking up!! |
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I just made a call to the call centre with regard to my DSTV account. Im following what the voice prompts are telling me to do. They tell me im no.16 in line and my call will be answered in 1 minute..... 10 minutes later i am STILL holding on the line for someone to answer. Then dont give a time for when my call will be answered, as this creates false expectations and a waste of my time and money!! So annoyed now!!! |
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| SUPPLIER'S RESPONSE | Multichoice | Time and Date | 13:55:33 | Thu 2 Feb 12 |
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Hello tracybosch, It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard. As reference is made to our telephonic discussion, we have advised you on the amount payable to reconnect the services again on the account . Kindly note that you are only allowed to downgrade once a month and upgrade as many times as you wish. Please use the self-service functionality on offer on www.dstv.com, or access the Care site to retrieve sms shortcode information. You can also engage with us and other DStv subscribers on the Forum on DStv.com - http://forum.dstv.com/forumdisplay.php?f=49. You may also receive assistance by sending an e-mail to enquiries@multichoice.co.za. Kind regards Lesego DStv Enquiries Team |
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| UPDATED RESPONSE | Multichoice | Time and Date | 11:00:46 | Mon 13 Feb 12 |
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Hello tracybosch, MultiChoice's mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness. We, at MultiChoice, have a service philosophy, which includes a customer-focused policy. We do our best to provide you, our valued subscriber, with superior service. Please be assured of our best service and intentions at all times. Kindly accept our sincere apologies on this regard. Regards Khethiwe DStv Enquiries Team |
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| CUSTOMER'S FEEDBACK | tracybosch | Time and Date | 09:01:39 | Mon 13 Feb 12 |
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Not Impressed:
When placing another call to the centre and sending an email to which they only replied after 3 or 4 days, Im really just more disgusted with their call centre/customer service standards... |
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(( • )) Supplier's response | ||
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