Multichoice Complaint

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SUPPLIER	Multichoice	INDUSTRY	Entertainment
BRANCH / AREA	HEAD OFFICE	COUNTRY	South Africa
TIME / DATE	07:50 Thu 2 Feb	PERSON RESPONSIBLE
CUSTOMER	helenafee	View all reports by user	0 3
PROBLEM	DSTV Magazine	Post this report to your Facebook page Post this report to your Twitter page
INCIDENT	Thu 2 Feb
HEADLINE	Not receiving magazines
We phoned a few times already regarding this matter but up to today we didn't received any joy. We are still waiting for the managers to contact us since last year already. It is almost 3 years that we don't receive any magazines from DSTV. When we phone in they can't give us an answer regarding this problem. So if the manager of Multichoice please give me a call to solve my problem I will appreciate it. Add a new Multichoice Report Inappropriate report?
SUPPLIER'S RESPONSE	Multichoice	Time and Date	10:27:33 \| Thu 2 Feb 12
Hello helenafee, It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard. We have checked your account and confirm that we will investigate further regarding your Magazines not being posted or delivered to your address accordingly. Please accept our sincere apologies regarding the matter. Please use the self-service functionality on offer on www.dstv.com, or access the Care site to retrieve sms shortcode information. You can also engage with us and other DStv subscribers on the Forum on DStv.com - http://forum.dstv.com/forumdisplay.php?f=49. You may also receive assistance by sending an e-mail to enquiries@multichoice.co.za. Kind regards Lesego DStv Enquiries Team
UPDATED RESPONSE	Multichoice	Time and Date	09:01:16 \| Mon 5 Mar 12
Hello helenafee, We apologies for the inconvenience caused. We have arranged for your March guide to be posted to your postal address accordingly. We confirm that we will check your account on a monthly basis if the magazines have been posted. Kind regards Lesego DStv Enquiries Team
CUSTOMER'S FEEDBACK	helenafee	Time and Date	07:48:28 \| Sun 4 Mar 12
Not Impressed: WE WANT TO THANK YOU FOR THE MAGAZINES (2) WE RECEIVED. UNFORTUNATELY BOTH THE MAGAZINES ARE FOR FEBRUARY.