Multichoice Complaint
 SUPPLIER |
Multichoice |
 INDUSTRY |
Entertainment |
| BRANCH / AREA | Call Centre | COUNTRY | South Africa |
| TIME / DATE | 13:13 Thu 2 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | Lizldl | View all reports by user |
 0
1
|
| PROBLEM | Call Centre!! |
 Post this report to your Facebook page Post this report to your Twitter page
|
|
| INCIDENT | Thu 2 Feb | ||
| HEADLINE | No answer to calls after 20min and no call back! |
||
| I had contacted the Multichoice Contact Centre to cancel the insure on our MNET decoder. I was given another telephone number which I had contacted. I have tried phoning them 4 times and after 20 minutes I put the call down as this is also very expensive. I then selected option one for a call back as it is impossible to reach this centre. I am aware that the hours are 08h00 to 17h00. It is just impossible to get hold of them and no one has called me back. I need to cancel this insurance as in the interim we have purchased a HD PVR Decoder and i have insurance on this and now the MNET one has not been cancelled. Can someone please contact me so that I can cancel our NET decoders insurance! | |||
| SUPPLIER'S RESPONSE | Multichoice | Time and Date | 08:51:16 | Fri 3 Feb 12 |
|
Hello Lizldl, It is with regret that we learn of your recent inconvenient experience. Please accept our sincerest apologies in this regard. As per our telephonic discussion, we have escalated your query to our DCC support team who will cancel the decoder insurance. Thank you for taking the time to bring this matter to our attention. We appreciate your valued support. Regards Khethiwe DStv Enquiries Team |
|||
Relevant content (Last 5 Call Centre!! Problems)
 |
|||
 |
|||
|
|
(( • )) Supplier's response | ||
|
|
|||
|
|
Facebook Application
