Multichoice Complaint
 SUPPLIER |
Multichoice |
 INDUSTRY |
Entertainment |
| BRANCH / AREA | Cape Town, Somerset West | COUNTRY | South Africa |
| TIME / DATE | 10:07 Thu 2 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | kowboy | View all reports by user |
 0
3
|
| PROBLEM | Late / No Delivery |
 Post this report to your Facebook page Post this report to your Twitter page
|
|
| INCIDENT | Thu 2 Feb | ||
| HEADLINE | New card does not work |
||
|
I was asked by Multichoice to replace my viewers card. Like a good obeying citizen i did just that. After inserting my card i had no picture. I followed every instruction to the letter to try and activate the card. The website did not work the SMS message system told me your device will be reset within an half an hour. - Joke - I eventually called the call centre and after holding for 10 minutes i was cut off. Second try worked and eventually we got my primary TV working. This is now at least 2 hours later. I went to my bedroom, to my surprise no TV! Again i used the SMS procedure same message, then i used the website no action This morning I called the call centre. Well after another 20 minutes on the phone i was told - it looks like there is conflict between your card and your decoder, take it to a DSTV service centre - just like that! I must drive from Somerset West to Goodwood, a good 80km and my time. What happens to people that live 100's of km away from a service centre? I think the monopoly they have is wrong. Why did they not make sure that all systems work on all decoders before they implement/roll out new cards! |
|||
| SUPPLIER'S RESPONSE | Multichoice | Time and Date | 12:37:55 | Thu 2 Feb 12 |
|
Hello kowboy, It is with sincere regret that we learn of the inconvenience you have experienced with the swapping of your smartcard. Kindly accept our apology in this regard. As per our telephonic conversation, you confirmed that you are going to have your decoder taken in to our service centre in Goodwood for further assistance in this regard. Kindly note that we have forwarded your concerns about our website and our SMS self service facility to the relevant online department to have a closer look into the matter for future reference. We thank you for bringing this to our immediate attention, really do appreciate it. We again would like to apologise for the inconvenience the smartcard swap has caused you. Should you require any further assistance, please do not hesitate to contact us on enquiries@multichoice.co.za. For any further advise/assistance, kindly also make use of our different contact points such as: e-mail {enquiries@multichoice.co.za}, Fax (011) 577 4901, Social Media - twitter and facebook. To use any of the self service functionality we offer, please log onto www.dstv.com. Regards Scott DStv Enquiries Team |
|||
Relevant content (Last 5 Late / No Delivery Problems)
 |
|||
 |
|||
|
|
|||
|
|
|||
|
|
18:55:54 Thu 24 May 12
|
Facebook Application
